Refund and Returns Policy
Refund and Returns Policy is designed to give every Homemakers customer peace of mind when shopping with us. We are committed to providing a simple and transparent returns process, ensuring that eligible products can be returned or refunded in accordance with our policy. Please read this page carefully to understand your rights and the steps involved in requesting a return or refund.
Our Warranty period is 6 Months (Six Months)
1. The Warranty shall only apply if the product had been purchased directly from us & proof of the said purchase is provided via a receipt.
The Warranty shall only be applicable for 6 months after the date of purchase of the product.
It will cover for spares & labour against manufacture defects only.
2. Product will be exchanged if any manufacturing defect is found within 10 days of purchase & any such defect should be notified to the shop, where the product was purchased, with the original receipt within such time.
3. In the case of any fault reported after 10 days after purchase, the product shall be serviced & returned in good condition to the customer. Any such defect will be investigated by our AUTHORISED SERVICE CENTRE for repair of the defect.
The service centre will require 1 week to diagnose the problem. Charges will be levied for any repair that is not covered under our warranty terms & conditions, & will include the cost of spares, labour & (transportation where applicable).
All after sales service will be provided at our Service Centre on MAHE. Products purchased and used on Inner & Outer Islands has to be sent to our service centre on Mahe for repair.
4. In event, that the spare parts are not available, a 30 days lead time will be required to order the required spare parts.
The company will not be liable to compensate or replace the product in any manner during such period.
5. The Warranty strictly excludes malfunction due to wear & tear, inappropriate setting, non-compliance with the manufacture’s instruction, rust, accident, negligence or misuse, & also where the product is subject to excessive heat, humidity & corrosion, impairment caused by insects, rodents or other pest and/or any other external factors such as lighting, variation in electricity voltage, natural disasters and/or defects which do not hinder the good functioning including scratches or marks.
6. Follow instructions on the box when transporting Washing machines, Fridges & Freezers always. They should be transported in an upright manner. Follow the arrows at the bottom of the box for a safe transportation.
7. The Warranty shall not be applicable to detached parts & accessories & consumable items such as batteries, bulbs, remote control, refrigerants gas, control knobs, electric plugs, lids or battery covers, casings, plastic panels & cables.
8. The Warranty becomes void if the product is repaired, modified or tampered with in any manner by any Unauthorised Personnel outside of our company.
9. The Warranty becomes void if the product’s model or serial number is altered.
10. The Company will not be responsible for damage & missing parts which are reported more than 3 days after the date of purchase.
11. The Company liability for loss related to the purchase & use of a product shall not exceed the purchase price of the said product.
12. The Company reserves the right to amend the TERMS & CONDITIONS of this Warranty whenever it is necessary.
Need help?
Contact us at sales@pnjsupplies.sc for questions related to refunds and returns.